Warranty and Repair
By warranty issues, please contact us at e-mail: firstname.lastname@example.org
If for some reasons a purchased product doesn’t suit your expectations or maybe you simply want to try a product in real work, you can use our "30-Day Money-Back Guarantee" program.
This service is available for customers in the European Union only.
If you want to use this service, you ought to contact us via email@example.com, to tell us about your decision and then to send the product to our Italian address.
You ought to return the product in its original packaging including all accessories. The returned product doesn’t have to have signs of use and ought to be in its original state. Upon receiving the product, we will refund the money you've spent when you ordered the product, minus the 15 euro commission. This commission isn't our profit, it's simply refunding of Our Free Shipping Service (if you used it).
The costs of shipping the product back to us will be made at your expense, and the choice of shipping method will be at your own discretion.
If your product was made with some changes upon your request, and you still want to return it, then you will have to contact us and we will probably find some suitable decision.